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Terms of Sale

We want to ensure that you are happy with your purchase and realize that in some rare cases, items may be damaged during manufacturing.  A to Z Flag Company will gladly replace or refund any defective or damaged merchandise.  Defective merchandise will be refunded at the original cost of the item plus shipping & handling. Merchandise that is returned, but not defective, will be refunded at the original cost ONLY.  We can not refund the shipping & handling charges on these returns.  ALL returns must be given a return authorization number by A to Z - BEFORE YOU RETURN THEM.  Any items returned for any reason other than defective merchandise may be subject to a 15% restocking charge. 

Except for damaged goods, no returns are allowed after 30 days from receipt of merchandise.  Please contact us at customerservice@atozflag.com.

-YOUR SATISFACTION IS GUARANTEED-